Declined Coverage Follow Up

Automated Messaging with Click to Purchase Checkout

Selling F&I protection post-purchase can be a real hassle ...

Until Now!

In a few steps your customers can purchase previously declined F&I Products right from their phone.

There are many reasons customers decline F&I protection when buying their vehicle. They’re dead set on a payment and refuse to be “upsold”, they don’t want to think about the downside of vehicle ownership, or maybe there is just a trust issue.

Regardless of the reason, we know that a percentage of your customers walk out and end up buying a vehicle service contract from a third-party company.

Unhappy Dealership Customer Example

Well we at Darwin think that is a bunch of MALARKEY!

Happy Businesswoman Checking Smart Phone Text Sitting At Office

Consumer Direct is a completely automated solution that intelligently follows up with the right customer delivering the right message - 100% of the time. Customers that are interested are then given the easiest path to purchase, keeping the product sales and F&I revenue in house.

How It Works

STEP ONE

Customer receives a text message or email from your store enticing them to reconsider the previously declined F&I protection (You can even offer coupon codes and track the success!)

Consumer Direct: Customer receives a text message or email from your store enticing them to reconsider the previously declined F&I protection
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STEP TWO

Customer clicks the link directing them to your dealer website that will now have a dedicated section educating the customer on the value of the F&I protection and allowing for an easy path to purchase.

STEP THREE

Darwin Direct walks the customer through the coverage selection and purchase process including rating, contracting and electronic signing. Allows the customer to checkout with Zero Percent Financing or a variety of other options.

big data & predictive analytics
step 4 digital signing

STEP FOUR

Your managers receive a notification of the purchase and they will access the deal and counter sign the contract.

Consumer Direct is a completely automated solution that intelligently follows up with the right customer delivering the right message - 100% of the time. Customers that are interested are then given the easiest path to purchase available.

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