Automated Messaging with Click to Purchase Checkout
In a few steps your customers can purchase previously declined F&I Products right from their phone.
We sold 200+ VSC's in 3 months so far over the website. I seriously could never do it - no joke, never. Darwin Consumer Direct has become one of the most important pieces to my business."
There are many reasons customers decline F&I protection when buying their vehicle. They’re dead set on a payment and refuse to be “upsold”, they don’t want to think about the downside of vehicle ownership, or maybe there is just a trust issue.
Regardless of the reason, we know that a percentage of your customers walk out and end up buying a vehicle service contract from a third-party company.
Well we at Darwin think that is a bunch of MALARKEY!
Consumer Direct is a completely automated solution that intelligently follows up with the right customer delivering the right message - 100% of the time. Customers that are interested are then given the easiest path to purchase, keeping the product sales and F&I revenue in house.
Customer receives a text message or email from your store enticing them to reconsider the previously declined F&I protection (You can even offer coupon codes and track the success!)
Customer clicks the link directing them to your dealer website that will now have a dedicated section educating the customer on the value of the F&I protection and allowing for an easy path to purchase.
Darwin Direct walks the customer through the coverage selection and purchase process including rating, contracting and electronic signing. Allows the customer to checkout with Zero Percent Financing or a variety of other options.
Your managers receive a notification of the purchase and they will access the deal and counter sign the contract.
Consumer Direct is a completely automated solution that intelligently follows up with the right customer delivering the right message - 100% of the time. Customers that are interested are then given the easiest path to purchase available.
